Penny was extremely helpful and understood my request well. Will await billing to contact me soon.
issue unresolved - due to ISP outage/degredation in my area I can't seem to complete a support request
Responses are quick, prompt and helpful. Today, Rena assisted and helped resolved the challenge quickly. Thanks.
Thanks for the attention and effort to make those changes, great work
Buying concept is confusing, 2 websites, different products and discounts, different accounts... hard to solve, I was on the edge to quit the process. Fortunately, agent helped me.
Hello please i have another question. I want buy server But the price changes when I click on order now ,for example for example i want select basic linux VPS (3.59 per month) After pressing, a new price appears(12.99 + fee setup)
Trying to rate 5 but it's not ticking.bunch, Coco P for your wonderful job this morning.
wonderful support and i will recommend databasemart to everyone.
Short notice, due to some urgent nature of the emergency maintenance, but such clearly could not be avoided.Excellent communication, and minimal downtime
Agent was great, but your site wouldn't let me complete my transaction smoothly and that scared me off as a customer.
Very impressive instant resolution of my problems are given by database mart team. I am very thankful to whole team of database mart and wish them to grow their business.
Thank you so much Rena and Team DBM for your help, understanding and supporting us :)
The agent is so helpful and accommodating. She really extended very good customer support services to me...
I'm a quite good programmer, but have limited experience setting up and managing servers. I really appreciate the support and suggestions you provided me recently. I had a serious performance problem, not caused by your infrastructure but by my lack of experience with SSL effects. Your support staff worked with me through several rounds of suggestions to help me find my feet. The analysis report you provided, plus a recommendation from a friend, led me to a new approach which solved the problem.
Calla was of a service attention and excellence, of the highest level. Thank you very much.
sadly was not able to resolve my problem but still very helpful.
Jonathan Thank you for your time, patience and understanding. Excellent Support :)
The agent was kind, she also guided me on how she could help me.Great service.
Extremely happy with service excellence and professionalism displayed by Aimme in resolving my logging in problem.
Fast and knowledgeable customer service I have been with database mart for a long time and have never been disappointed. Keep up the great work!
Muchas gracias, muy oportuno su ayuda, de ser posible seria bueno que se pueda coordinar en el idioma de nosotros como clientes para entendernos mejor
Excelente y trato amable, atención personalizada, esperamos solucionar nuestros problemas iniciales y nos apoyen con la implementacion del servicio PVS y la activacion de nuestro Certificado de seguridad SSL al dominio santi-app.net. Muchas gracias
Because of sub-par connection speeds, technical support setup a new server in the data center that I already had a VPS located in. This fixed my issue. I'm now getting synchronous up/down speeds.Thank you for the excellent customer service!
My request was responded to promptly. My issue was resolved in a timely manner. Good customer support.
All of the problems this time were of my doing. Typos, that I missed and time wasted because I didn't see them in a timely manner. For that I apologize.
Support agent was a great help guiding me in the direction needed! Thanks!
Very responsive and fixed my error without delay ... great service
Angelica was great to deal with and new exactly what needed to be done. Thanks Angelica!
Ms. Tracy and Ms. Alina was responsive and adept in resolving my requests. Thank you very much!
It was a very nice experience with the support member. I forgot the name but the support member was great. Keep it up.
Hello, very good afternoon, could you please review this ticket [244-28938806-0021] since I am waiting for you to send me the invoice of $ 50 to pay it from the dedicated server and send me the 19 missing IPs
The agent is excellent, he helped me solve problems with the product
Jay P responded fairly quickly to my chat request. We were able to repro the problem.
I had to come back to figure out a few things. I got the same agent and he helped me out. He was great! Thank you :)
Linda is very cooperative and knows her job well, very happy with the service.
I was really disappointed that my VM was reloaded by a technician on accident. I don't understand how that could have happened.However, support responded very fast and had a backup restored within minutes of submitting a ticket. This makes me feel confident in their ability to respond to other incidents should they arise.Great job, support!
shane mam she was really Very Helpful I am very happy to get her service I want her all time to get service.thank you mam for your service
Your people helped me with exactly the right information I needed. They determined the DLL dependency and I was able to do what I needed to. THANK YOU
Calla helped me till i get the result. Have taken a step further to look at everything possible to make the website working. Appreciate the help and the team for helping me out.
Aimme, ótima atendente. Obrigado por me ajudar e esclarecer as dúvidas.
Penny gave me the information I needed fast and complete... Thank you
Shane T was very knowledgeable and helpful in getting my issues resolved.
Extremely fast "no hassle" support service for an operating system re-install. Obviously, it would be nice to have a "self-serve" capability for re-installs, as many of your competitors do, but with 20 minute turnaround, like I received today, self-service would only be marginally faster.
You people can really scale in your market with some improvement on your customer support documentation. Also try and find a better Image Snag tool platform. The one you use bombs the end-user with pixel based adverts 'initially and Takes up to a minute to see the image a chat technician gave me before I can say "Yes, I see it". So I am hitting refresh, refresh, arghhh. Finally, the image is viewable and that is on all browsers, all of them cache cleaned etc. Is this a propagation issue? Or maybe the server hosting that Light Capture program has been under spec'ed and needs more horsepower to bottom. Also added other comments with a short YouTube (unlisted link, only DBM has this) which I will delete in a few days. https://tinyurl.com/3nu2dh5h
Support is great. Had all my questions answered. I also think that your service is great and affordable. I am using a 3 day free trial on the upgraded version after which I will know which one to choose in order to balance performance with budget.
Coco P was very helpful during a very frustrating time with my VPS
Pls keep continuing this kind of service and faster updates. Thanks a lot.
Ryan did fixed the issue from FPM to FCGI due to the faulty hosting panel. Thanks for getting the sites back online.
Always understands my request and goes an extra mile to help. When I've tried others without success and somehow get to meet Sherry X, I am sure my issue will be definitely resolved. If I had a chance to choose who will attend to me, it certainly will be Sherry X.
Calla is an extremely customer oriented resource with a problem solving mindset. Great help and support!!
Even though the issue isn't solved, Henry D was great in support and escalating when needed.
It's a really good experience especially for Tracy how he guides. appreciated
Rena helped me today with quick responses in a couple mins to resolve the challenge I was facing.Earlier, as well entire support team is quick to respond and they ensure that customer is content with their responses.Thanks guys!
Happy with excellent service received from Alina, She resolved my query expeditiously .
The agent was very knowledgeable and addressed my concern in a quick and effective manner.
Extremely Satisfied even if I'm been annoying during the process but i'm happy and will continue to be a customer for a very long time.
All your tech group are great guys, all the way from AFRICA I a so fulfilled hosting with you Thanks
Great customer service. Work quickly to attend our requirements.
Thank you so much Penny, you're a star. You're very informative and customer focused. Please keep up your good work
great attendant. I just didn't close the deal because the difference in currency exchange is very high.
Gave me the answer fast and straight like I am expecting live chat to be nowadays.
COCO.P service is very good, she solved my problem very quickly and effectively, very professional, I think she must be a beautiful angel, thank you very much.
Hello,Congratulations on the well-prepared and dedicated team in meeting our needs in the shortest possible time.I am very satisfied with the service.I have 2 dedicated servers and a VPS with you.I'm Brazilian and I don't speak fluent English, I use a translator to communicate better.Thank you very much!
All of the agents have been absolutely fabulous and helpful.Thank you so much.. it does mean a lot.Paul.
Your support is very helpful, definitely will recommend it to my friends looking for servers.
Great person, speedy, and got the problem resolved fairly quickly.
Very fast and efficient service. I am very happy with the service.
Jay P by far is the best agent I have dealt with. good customer service. I recommend to give him a pay raise. Thanks :D
Response was quick. Unfortunately you do not have a solution for mining.
Prompt and Quick response from support agent (Penny). Thanks a lot
Extra careful to ensure I knew that all my data would be destroyed.
Tracy X.He or She was Great. Extremly Satisfied with the Support. Keep Up the Good Work.
my problem solved within 1 minutes greate support stay blessed always
Your services is consistently better than excellent. Many thanks
Agent did all he could to assist - really good service from agent. Unfortunately issue not resolved but agent advised he will investigate further
THE BEST. Instead of postponing issues, he/she did everything to resolve once and for all. I am so happy and proud of service and attention i got.
The agent is very helpful and accommodating and able to answer my questions to the smallest details. Good job! Now get my VPS up ASAP.
Upgrade of the server from windows 2012 to 2019 went as planned and was seamless. This was clearly a complex upgrade and was completed in 4 hours without any problems.The process also discovered a minor issue in my DNS for one of my sites, quite outside Databasemart's systems and this was also resolved for me.Excellent service as usual.
Very great assistance, will be purchasing the services. Thank you!
Very quick and efficient help from all the staff 24/7.Unbelievable service. Many thanks.
Excellent and good service, I will sign up when my subscription expires again for a year. I recommend this service
Coco P was very patient in answering my questions and offered me a good discount!! Thanks coco P!!!!<3
very helpful person and expressed the readiness to explain and solve errors
The agent was helpful and didn't make me feel like an idiot even though my questions were not the greatest.
They should keep the control versions updated as SolidCP is from 2018 Version 1.4.2 to version 1.4.8 :D
Prompt replies, professional and always helpful customer care. Thank you
Shane was very kind and helpful with my request and I appreciate he started a ticket for my issue.
Calla Again helped me and resolved my query and concern for the DNS. Thank you team for your patience
I am excited and happy with excellency presented by Aimme in assisting me, her professionalism and patience is the best
I was confused to get one IP for New connection or I can go with existing server. They clarified and given option to take it in existing server with less cost for new IP.
Sherry helped me with all of my issues, and was able to do so very quickly. Thank you very much! :)
very good session... but extremely concern your system is totally dependent on the support team on Chats... i guess they provide personal touch... Otherwise i have no clue how anything work here at DatabaseMart
extremely friendly and helpful, is a pleasure making business with you and your company
Penny was super fast and updated the server in just a couple of minutes. So nice! Thank you.
Since 2 days ago when i signed up for the new VPS, am very happy with timelines for setup , my navigation on instructions , and actually trying out RDC, SQL database and moving to IIS to setup my websites.What the marketing pages describe of the product and features , everything is spot on.Thank you so much especially Pamela for answering all my questions propmtly.Regards Charles
Coco was very helpful, knowledgeable and quick, our request was sorted out in no time.
Penny was very helpful and friendly. Made me feel like a complete moron, to myself, cause I was using the wrong email, but she was very friendly and kind. Thank you Penny
support went through the problem and actually explained the issue.
Calla helped me out first go, give that girl a raise. Thumbs up from me
He was patient with me, since I can't speak English and I was using "google translator"