Frequently Asked Questions on Windows Hyper-V Hosting| Hyper-V Mart

GENERAL QUESTIONS
- Dallas, Texas USA.
- Sorry, in order to keep prices low, we only offer support by email and livechat at the moment.
- We offer technical support 24 hours a day, 7 days a week, 365 days a year.
- Generally, we respond to most emails within an hour. You can also get assistance from our staffs via live chat.
- Our technical support is available 24/7/365. However, there may be a slightly longer response time from our billing and sales departments due to holiday hours.
SALES QUESTIONS
- Yes, we offer 30-day money back guarantee for shared hosting plans, reseller hosting plans and Hyper-V/VPS servers.
- Yes, we offer 99.9% uptime guarantee for our network and all our servers.
- The delivery time for VPS servers is less than 4 hours (within 30 minutes in most cases). Dedicated servers need 24-48 preparation hours.
- Yes. But our experienced staff is always here and willing to help you with any kind of problems you may have. Please contact us online with live chat or send us an email if you need any help.
- We have been in the hosting business since 2005. This experience helps us design an economical and top-quality network as well as hardware and software infrastructure for our products. We do not provide phone support right now. It allows us to pass the savings to our clients.
- Yes. We offer 7-day free trial on our VPS and dedicated server to the new client with our sales staff authorization. Please sign up on our website and leave “7-day free trial” in the comment box of the order form. You can choose PayPal or check payment method, and we do not need your credit card for the trial, but we do verify the trial application.
- No. We have zero tolerance with the spams in our network.
- Yes, you can.
- Yes, you can.
- You can install multiple MT4 instances in our VPS and dedicated servers. But it is better to install only one instance in the VPS server for better performance since the resources of VPS are limited.
- Yes, you can run games on our VPS or dedicated servers. But we do not have the hardware graphic card (GPU) in the servers. Please make sure your game is compatible with our VPS or dedicated servers.
- Our Windows Hyper-V plan has extra SATA disk space.
SUPPORT QUESTIONS
- Yes, you can test our network speed from 100MB File. Test IP: 45.35.0.3.
- We blocked the following TCP/IP ports in our network for better security. They are 135-139, 445, 593, 1024-1030, 1080, 1214, 1363-1364, 1368, 1373, 1377, 2283, 2535, 2745, 3127-3128, 3410, 4444, 5554, 8866, 9898, 10000, 10080, 12345, 17300 and 27374.
- We do not meter the bandwidth usage for individual dedicated or VPS server. Each server can use the maximum bandwidth as the plan allocated (e.g., 50Mbps unmetered). 50Mbps unmetered bandwidth is around 16TB accumulated bandwidth per month. We do monitor the bandwidth usage closely in our network in order to keep all the clients happy. If you use too much bandwidth and affect the other clients, we may ask you to reduce the bandwidth usage since the bandwidth is shared with other clients.
- You must get the Windows Server license from us. Most are included in plans, with no additional cost. You can install any other legal software (including SQL Server) in your dedicated server.
- Basically, we do not allow our clients to change the primary IP for the VPS and dedicated servers. However, you can purchase the additional dedicated IPs from us and add them into your servers.
- ns15.databasemart.net: 172.107.33.2
  ns16.databasemart.net: 209.105.242.58
- We can provide one DNS and email package for free for our VPS and dedicated clients, so that you can change the DNS records and point your domain names to our VPS or dedicated server IP.
BILLING QUESTIONS
- Currently, we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, PayPal, Wire Transfer and Check. If using a non-instant form of payment, your service deployment will be delayed until the payment clears. Wire Transfer must be over $100. Paper check is for US clients only.
- Our staff needs some time to set up your Windows VPS initially. The one-time setup fee cannot be waived given the substantial support needed for service setup and delivery.
- Please log in to our client billing center at https://clients.databasemart.com/ and click on "My Invoices"to view all your invoices.

Frequently Asked Questions for Hyper-V Mart

GENERAL QUESTIONS

01. Where is your data center?

02. Can I speak to someone by phone?

03. When is your technical support available for current clients?

04. How long does it take for you to reply to correspondences?

05. Are you closed on holidays?

SALES QUESTIONS

01. Do you offer any money back guarantee?

02. Do you offer any network and server uptime guarantee?

03. How long will it take to set up my server?

04. Is your VPS or dedicated server self-managed?

05. Why is your price more affordable and cheaper than other providers?

06. Do you offer a free trial for your VPS or dedicated servers?

07. Can I use your server to send out marketing emails?

08. Can I connect to your VPS and dedicated servers via mobile phone?

09. Can I use your server as Forex Trading platform?

10. How many MT4 instances can I install on your VPS or dedicated server?

11. Can we use your VPS or dedicated server for gaming?

12. What is the difference between your Windows VPS plan and Windows Hyper-V plan?

SUPPORT QUESTIONS

01. Do you have a download file and IP that I can test the network speed?

02. Do you block any TCP/UDP ports in your network?

03. How do you calculate the bandwidth usage?

04. Can I install any software in the dedicated server if I have license?

05. Can you change the primary IP for my VPS or dedicated server?

06. What are your name servers for the shared and reseller plans?

07. How can I point my domain names to your VPS or dedicated servers?

BILLING QUESTIONS

01. What payment methods do you accept?

02. What is the setup fee? Can you waive it?

03. How do I view my invoices?

Hosting Center

Support Center

Information Center

Payment Accepted

We use cookies to help optimize the website and give you the best experience. Privacy Policy