Frequently Asked Questions For Windows Hyper-V Hosting

Where is your data center?

Dallas, Texas USA

Do you have a download file and IP that I can test the network speed?

Yes. You can test our network speed from 100MB File. Test IP: 74.124.24.3.

Do you offer any money back guarantee?

No.

Do you offer any network and server up time guarantee?

Yes, we offer 99.99% up time guarantee for our network and all our servers.

How long will it take to setup my server?

The delivery time for Hyper-V server is 4 hours and dedicated server is 48 to 72 hours.

Do you allow IRC in your network?

All IRC is strictly forbidden on our network. Any host found running either a IRC client or server will face suspension and possible cancellation of services.

What's your technical support response time?

Usually the technical support ticket will be handled within one hour. The maximum is 24 hours.

Do you block any TCP/UDP ports in your network?

No. All ports are open.

Can I install any software in the dedicated server if I have license?

You must get the Windows Server 2008/2003 license from us. You can install any other legal software (including SQL Server) in your dedicated server.

What are your name servers for the shared and reseller plans?

ns7.shared-servers.com: 74.124.24.197
ns8.shared-servers.com: 74.124.24.198

What payment methods do you accept?

Currently we accept Visa, MasterCard, Discover, Paypal, Wire Transfer and Check. If using a non-instant form of payment, creation of your account will be delayed until payment clears.

How do I view my invoices?

Please login to our customer billing center at https://clients.databasemart.com/ and click on "My Invoices"to view all your invoices.