Sales: sales@databasemart.com Support: support@databasemart.com Phone: 409-877-4238

Windows Hyper-V Server Frequently Asked Questions

What payment methods do you accept?

Currently we accept Visa, MasterCard, Discover Card, Paypal, Wire Transfer and Check. If using a non-instant form of payment, creation of your account will be delayed until payment clears.

How do I view my invoices?

Please login to our customer billing center at https://billing.databasemart.com/ and click on "My Finances" then click "Invoices" on the left to view all your invoices.

Do you offer any money back guarantee?

No. All payments To Database Mart LLC for the Hyper-V server are non-refundable.

What is the average turn around on Hyper-V server orders placed?

1-24 business hours.

Do you offer any network up time guarantee?

99.9%

What's your technical support response time?

Usually the technical support ticket will be handled within one hour. The maximum is 24 hours.

How can I cancel my Hyper-V server?

You must notify us of a cancellation request a minimum of two (2) days prior to the billing renewal date. To do so please submit a sales ticket at Customer Support Center or email sales$databasemart.com. There are no pentalties for canceling your server. The server would then be terminated at the end of your billing cycle.

Can I install any software in the Hyper-V server if I have license?

Yes.

Do you block any TCP/UDP ports in your network?

No. All ports are open.

Do you setup DNS or reverse DNS?

The customer is responsible for setting up the DNS on their server. We can provide the RDNS (Reverse DNS) for you. Once the server is deployed, a customer can simply send a support ticket to request the RDNS.

Do you allow IRC in your network?

All IRC is strictly forbidden on our network. Any host found running either a IRC client or server will face suspension and possible cancellation of services.

What's VPS?

A virtual private server (VPS, also referred to as Virtual Dedicated Server or VDS) is a method of partitioning a physical server computer into multiple servers such that each has the appearance and capabilities of running on its own dedicated machine. Each virtual server can run its own full-fledged operating system, and each server can be independently rebooted.